Delivery & Returns
US DELIVERY:
Orders under $40.00 will be subjected to a shipping charge of $4.95.
Free delivery for all orders over $40.00.
Orders placed before 12pm on a weekday will be processed that day.
US orders are delivered by USPS. Delivery takes between 5-9* working days, excluding national holidays.
INTERNATIONAL DELIVERIES
To Canada: $6.95 for orders under $45.00, 5-9working days*. Free delivery for all orders over $45.00.
To the Rest of World: $9.95 for orders under $70.00, 8-14 working days*. Free delivery for all orders over $70.00.
*Shipping times are to be used as a guide only, Sackville & Co. cannot take responsibility for delays due to customs clearance.
DUTIES & TAXES
Deliveries outside of the US may be subject to additional duties and taxes. Any applicable Duties & Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges. Please note international customs duties, shipping costs and sales taxes are non-refundable.
RETURNS PROCEDURE
We don’t currently offer free returns. Any returns need to be communicated to our customer care team. We highly advise to use a trackable shipping service or purchasing shipping insurance with your courier for returns over $75.00. Please send all returns to the below address:
Sackville & Co. 1000 Dean St Brooklyn, NY 11238 USA Attn: Online returns
RETURNS POLICY
Items need to be returned within 14 days of receipt. We’ll only give you a refund or exchange within 10 days of receiving the return. Please note that delivery fees won’t be refunded and Sackville & Co. won’t be liable for any loss or damage during transportation.
Items returned need to be in perfect condition (re-saleable), please ensure you include original packaging and any labels attached.
Only items purchased at full price will be refunded. Items purchased with discount or during promotions, sale, offers, events, etc.. won’t be refunded
We don’t accept any returns on consumable items or gift cards.
